Refund policy

Returns, Exchanges & Warranty

At Lucky Evermore, we want you to shop with confidence. Eligible products purchased directly from LuckyEvermore.com may be returned or exchanged within 30 days of delivery and are covered by our 30-day limited warranty.

Whether you've ordered an American Mah Jongg set, a mahjong mat, an accessory, or a gift, we want every item to arrive in excellent condition and meet your expectations.

If your order arrives damaged, has a quality issue, contains an incorrect item, or simply isn't what you expected, please contact us within 30 days of delivery.

To start a return, exchange, or warranty request, email service@LuckyEvermore.com with your order number and a brief description of your request. For damaged or defective products, please include clear photos or videos showing the issue.

Returns & Exchanges

You may request a return or exchange within 30 days of delivery for reasons including:

Product quality concerns
Manufacturing defects
Incorrect item, color, or design received
Missing components or accessories included with your order
Item damaged during shipping
Size or product suitability concerns
Change of mind

For returns or exchanges unrelated to a product defect or fulfillment error, the item must be:

Unused and in its original condition
Free from damage, stains, or signs of use
Returned with its original packaging, accessories, and included components, where applicable

For approved returns and exchanges within the 30-day period:

Return shipping is free
Exchange shipping is free
A prepaid return label will be provided where available
We do not charge restocking or return handling fees

Any original shipping fees paid at checkout are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds are issued to your original payment method within 3 business days after inspection is completed.

Your bank, card issuer, or payment provider may require additional time to process the refund and reflect it in your account.

30-Day Limited Warranty

Lucky Evermore provides a 30-day limited warranty covering manufacturing defects and workmanship issues reported within 30 days of delivery.

This warranty applies to eligible products purchased directly from LuckyEvermore.com, including American Mah Jongg products, accessories, and lifestyle merchandise.

Covered issues may include:

Manufacturing defects in mahjong tiles or travel mahjong sets
Missing or defective components included with the original product
Printing, stitching, or binding defects on mahjong mats and textile products
Defective zippers, straps, handles, clasps, or hardware
Manufacturing flaws in bags, jewelry, drinkware, or other accessories
Structural defects that affect the product's intended use
Other confirmed manufacturing or workmanship defects

If a covered issue is confirmed, we may offer one of the following solutions depending on the circumstances:

Replacement
Exchange
Partial refund
Full refund

What the Warranty Does Not Cover

Our limited warranty does not cover damage resulting from normal use, accidents, improper handling, or inadequate care, including:

Normal wear, scratches, scuffs, or surface marks
Accidental drops, impacts, cracks, or breakage
Stains, spills, or water damage caused during use
Damage caused by improper cleaning, washing, or storage
Fading or discoloration caused by prolonged sunlight exposure or improper care
Lost mahjong tiles, accessories, or individual components after delivery
Damage caused by excessive force, misuse, or improper handling
Unauthorized repairs, alterations, or modifications
Cosmetic changes that do not affect the product's normal function

Minor variations in color, texture, printing, or material appearance that are inherent to the manufacturing process are not considered defects, provided the product is consistent with its description.

This limited warranty does not affect any rights you may have under applicable consumer protection laws.

Return & Exchange Processing

Our customer service team aims to respond within 12 working hours, Monday through Friday, 09:00–18:00 (UTC+8).

Once your returned item has been delivered to us:

Inspection: Generally completed within 5 business days
Refunds: Issued within 3 business days after inspection and approval
Exchanges & Replacements: Generally shipped within 3 business days after approval, subject to product availability

International return and exchange timelines may vary depending on shipping transit times and customs processing.

If a prepaid return label is unavailable for your location, our team will provide alternative return instructions at no return shipping cost to you for approved returns.

Please contact us before sending any items back so we can provide the appropriate return instructions and avoid unnecessary delays.