Shipping policy

Shipping Policy

At Lucky Evermore, we are committed to making your shopping experience smooth and reliable. Every order placed through LuckyEvermore.com is carefully processed, packed, and shipped through our trusted fulfillment and delivery partners.

Depending on your location, product availability, and fulfillment arrangements, your order may be shipped from one of our international fulfillment facilities and delivered by an international or local shipping carrier.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing includes order verification, product quality checks, packaging, and preparation for shipment.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

2. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is typically:

5–12 business days

Delivery estimates may vary depending on:

Destination country or region
Local carrier availability
Customs clearance and processing
Weather conditions
Public holidays
Remote or island destinations
Incorrect or incomplete shipping information
Unexpected transportation delays

Please note that the estimated delivery time does not include the 1–3 business day processing period.

While we work to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

3. Shipping Destinations

Lucky Evermore ships to the United States and selected international destinations.

Available shipping destinations will be displayed at checkout.

If your country or region is not available during checkout, please contact our customer service team for assistance.

Email: service@LuckyEvermore.com

4. Shipping Fees

Lucky Evermore currently offers free standard shipping on eligible orders.

Available shipping methods and any applicable charges will be clearly displayed at checkout before you complete your purchase.

There are no additional shipping charges for orders that we choose to fulfill in multiple packages.

5. Customs, Duties & Import Taxes

Orders shipped internationally may be subject to customs inspections, import duties, taxes, or other fees depending on the destination country's regulations.

Where possible, Lucky Evermore works with its fulfillment partners to minimize unexpected import-related issues.

However, customs requirements vary by destination, and certain charges may be imposed by local customs authorities.

If you encounter an unexpected customs issue with your order, please contact us at service@LuckyEvermore.com, and our team will assist where possible.

6. Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.

You can use this tracking number to monitor your package's delivery progress.

For orders shipped from an international fulfillment facility:

Your package may first travel by air to the destination country before being transferred to a local delivery carrier.

During this process, tracking updates may be limited or temporarily unavailable. Tracking information may become more detailed once your package arrives in the destination country and is received or scanned by the local shipping carrier.

This is a normal part of international shipping and does not necessarily indicate a delay or issue with your order.

Please allow some time for tracking information to become active or update between carrier transfers.

If you have any concerns about your shipment, our team is happy to help.

7. Multiple Shipments

Some orders may be shipped in separate packages due to product availability, warehouse locations, or fulfillment arrangements.

For example, mahjong accessories, mats, and other merchandise may occasionally be dispatched from different fulfillment facilities.

If your order is split into multiple shipments:

Each package may have its own tracking number
Packages may arrive on different dates
No additional shipping fees will be charged for split shipments arranged by Lucky Evermore

You will receive the relevant tracking details as each package is dispatched.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Email: service@LuckyEvermore.com

We will do our best to update your shipping details before the order is dispatched.

However, address changes cannot be guaranteed once an order has entered fulfillment or has been handed over to the shipping carrier.

Additional shipping costs resulting from incorrect or incomplete address information may apply where appropriate.

9. Delayed Packages

Although we work closely with our shipping partners to ensure reliable delivery, occasional delays may occur due to circumstances outside our control.

These may include:

Customs inspections or clearance delays
International transportation disruptions
Severe weather conditions
Public holidays or seasonal shipping congestion
Local carrier delays
Remote destination delivery arrangements

If your tracking information has not updated for an extended period or your package is significantly beyond the estimated delivery window, please contact us at service@LuckyEvermore.com.

Our customer service team will review your shipment and work with the relevant carrier or fulfillment partner to help resolve the issue.

10. Lost Packages

If your package is confirmed lost during transit, please contact our customer service team.

Email: service@LuckyEvermore.com

We will investigate the shipment with the responsible carrier and, where appropriate, arrange a replacement or refund.

For packages marked as delivered but not received, additional verification with the delivery carrier may be required.

We recommend checking your delivery location, mailbox, or any designated safe delivery area before contacting us.

11. Damaged Packages

We carefully prepare our products for shipping, but damage can occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please provide:

Your order number
Clear photos of the damaged product
Photos of the outer packaging, where available
A brief description of the issue

Our team will review the information and arrange an appropriate solution, such as a replacement, exchange, or refund, in accordance with our Returns, Exchanges & Warranty Policy.